Q: Do you ship worldwide?

Yes! We ship our product worldwide.

Q: How long does the product shipped to my hand?

US estimated shipping time: 8 - 20 business days

International estimated shipping time: 12- 24 business days

** If not stated in product description **

Q: When will my order be shipped?

Products will be shipped within 3 days once order payment confirmed.

Q: From where do you ship product?

It depends on the products you ordered from our store.

Q: How do I return or exchange my products?

Please email us at TheMoonShop94@gmail.com to let us know what issue is. 

We will work with you to correct the issue. 

Q: I ordered 2 or more products, but only received one of them.. Where's my other orders?

We have large assortment of products. When you place order of multiple products at a time, they maybe will be shipped separately so they get to you faster. You may receive product before the next. Don't panic and stay calm to enjoy your coffee. Your order is way to you.

Q: How do I track my order?

Once order processed and product been shipped, you will receive order tracking notification with a shipment tracking number and tracking URL which can be used to tracking your item.

Q: Do you sell wholesale?

Definitely YES! We always welcome partners on board with us.